Once the GP approves your request, it’s sent to us electronically. We’ll text you when it’s ready. Timing can vary—please allow a few working days, especially during busy periods.

Using the NHS app to order repeat prescriptions is highly convenient, as the whole process is electronic. Your request is sent directly to your GP, who can authorise it quickly and securely. Once approved, the prescription is sent electronically to your nominated pharmacy, with no need for phone calls or emails.

Yes—within the NHS App you can see the status of your requests. We’ll also notify you by SMS when your medicine is ready for collection or delivery.

If an item is temporarily unavailable, our team may contact your GP to discuss safe alternatives or advise you of the expected restock date.

No. With EPS your prescription is sent straight to us electronically when you’ve nominated Herbert & Herbert Pharmacy.